CONFIDENTIALITY POLICY

We promise that all information that you provide to us – verbally or in writing – will be kept confidential within our company (CFM Services Oy) and will never be communicated externally unless you expressly instruct us to do so or unless we are required to under law.

Anything you tell us as a client or prospective client is confidential.

If needed by your request we will include a non-disclosure agreement (NDA) for our client agreement. Even if we speak before signing an NDA, you can be confident that we shall not share anything what you tell us about your business. When it makes sense, we are glad to sign an NDA before we may officially agree to sign a client agreement and work together. Our reputation depends on us being discreet about client matters.

We want you to be 100% comfortable talking about your co-operation with us.

It is important for us that you trust us as an objective service provider and advisor. This means we shall not disclose the identity of our clients beyond those who have given permission to share their names. And we shall not disclose anything identifiable about your business beyond what you have given explicit permission to use in possible case studies. This also includes limiting what we share with the members of your team. We often need to discuss with the members of your team, but we shall not share any confidential information with them beyond what is necessary to collect actionable information.

What we share on a limited basis, and with your permission?

We do not disclose identifiable information about clients. We sometimes may share anonymized examples of results to illustrate how we help our clients (e.g., “We helped a business owner to find more productivity streamlining their administrative processes” or “We helped an agency president reduce their cost by 15%”). We occasionally need to share limited information if it is legally required. Beyond that, nothing’s shared without your permission. If you see a possible case study or named client example on our website, it is because the client reviewed the possible case study and gave us permission to publish it, or gave us permission to show them as a reference.

We are happy to answer your questions about the Confidentiality.

 If you have any questions, please contact us:

CFM Services Oy
Phone: +358 40 5869 341
or by email at
clientcare@cfmservices.fi.